Last updated: September 26, 2026.
A little help when something is not quite right. This policy applies to purchases from Zestipop, operated by Smartbiz Labs, at zestipop.com.
Need help? Email zesty@zestipop.com with your order number.
Our made-to-order products
Zestipop products are made to order. We do not offer returns or exchanges for a change of mind, an incorrectly selected size or color, or a product ordered by mistake. Please check the product description, measurements, size guide and your selected options before ordering. This does not limit rights or remedies that apply under consumer law.
Damaged, defective or incorrect items
If an item arrives damaged, has a manufacturing defect, or is different from what you ordered, contact us within 30 days of delivery. We will review the issue and arrange an appropriate replacement or refund for confirmed problems.
How to request help
- Email zesty@zestipop.com with your order number and the email address used for the order.
- Describe the problem and include clear photos of the affected item and relevant packaging.
- Keep the item and packaging while we review your request. We will confirm the next steps by email.
Please contact us before sending anything back. Do not send products to the manufacturer or an address on the parcel without our instructions. If a return is needed, we will provide the correct return instructions.
Cancellations and order changes
Please contact us as soon as possible if you need to change or cancel an order. We will check whether this is still possible. Once production begins, changes or cancellations may no longer be possible. Sending a request does not cancel an order; we will confirm the outcome.
Missing or undeliverable packages
If tracking stops updating or a package cannot be delivered, contact us with your order number. We will investigate with the fulfillment partner or carrier. Any available solution, including whether a replacement shipping charge applies after an incorrect address, will be explained before you agree to it.
Refunds
When a refund is approved, we will process it to the original payment method when possible and confirm it by email. Your bank or payment provider determines when the funds appear. If you cannot find a confirmed refund, check with your bank or payment provider and contact us for help checking its status.
Your consumer rights
This policy does not exclude or limit any consumer rights or remedies that cannot lawfully be excluded, including rights concerning defective, misdescribed or incorrectly supplied goods. If a mandatory right gives you a longer period or a different remedy, that right applies.
For production estimates, destinations and delivery information, see our Shipping & Returns policy.